What is live chat bot ? | Who are market leaders ?
A chat bot is a software that conducts conversation with human users via the auditory or textual methods.
These software are trained systems, which behaves like the human, and the conversation means to be real conversation.
It allows a form of interaction between a human and a machine.
Chatbot is the short for chatterbot. It is an Artificial Intelligence (AI) feature that can be embedded and used through any messaging applications and websites.
In market there are many web chat bots available to integrate with the websites, as a live customer support.
1. Tawk.to :
It is the top most used live chat.It covers 52.2% of the live chat markets.
Alternatives to this are mentioned below, as per their market share.
2. LiveChat :
It is the second most used live chat bot. It covers 20.7% of market.
3. Zendesk Chat :
It is the second most used live chat bot. It covers 11.5% of market.
4. LivePerson :
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
5. LiveAgent :
LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email
6. UserLike :
UserLike converts chats into long-term customer relationships via your website, WhatsApp, Messenger, or Telegram
7. Freshchat :
Freshchat is a live chat product exclusively for small teams. It was started in June 10, 2011
These are the mostly used Live Chats other than these there are also some live chats available in the market like AirCall, BoldChat, InstaBot, LiveHelp, Olark, RayChat etc.
You can choose any one as per your requirements.